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[Delivery] What is the Instant Delivery Shipping Option?

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Starting 2 September 2025, Instant Delivery lets you receive eligible orders within 5 hours after the order is paid between 10:00AM - 3:00PM. This service is available for selected products, sellers, and locations.

1) What is Instant Delivery?

Instant Delivery is a point-to-point service fulfilled by ShopeeFood riders for fast, door-to-door delivery.
  • Available for selected products and sellers only

  • Delivery within 5 hours after the order is paid between 10:00AM - 3:00PM

  • Orders paid after 3:00 PM will be delivered the following day

  • Latest delivery time is by 9:00 PM


2) Coverage areas
Instant Delivery follows ShopeeFood coverage and is available in all states except Perlis and Kelantan.


If you don’t see Instant Delivery at checkout, your address may be outside the serviceable area or more than 30 km from the seller.


3) Product eligibility

Only products that meet all of the following are eligible:

  • Max weight: 10 kg

  • Max dimensions: 30 cm (L) × 30 cm (W) × 30 cm (H)

  • Halal products and ready stock only

 
4) How to place an Instant Delivery order
You can find this shipping option by following the steps below:

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Step 1: Click on the Filter icon 

Step 2: Select Instant Delivery

Step 3: Click on Apply 

Step 4: Click on Buy Now

Step 5: Instant Delivery shipping option on the Checkout page


5) FAQs

(a) Why don’t I see Instant Delivery at checkout?
Your item may be ineligible, or your address is outside coverage / >30 km from the seller.


(b) What happens if no one is available to receive the order?

The delivery will fail, and the parcel will be returned to the seller; no charges to you.


(c) Are there restricted items?

Yes. Prohibited listings aren’t eligible for Instant Delivery. Please refer to the table below:

 

Prohibited Item

Description

Firearms and Weapons

Firearms, weapons such as pepper spray, stun guns, etc., and imitations of weapons (anything which has the appearance or is intended to give the impression of being an arm, whether it is capable of discharging any shot, bullet, missile, noxious liquid, gas or other thing, or not).

Illicit Drugs

Illegal substances, including but not limited to drug-like substances and associated paraphernalia. For more information, please click here

National Classified Documents

National classified documents, but not limited to visa, passport, national ID card, driving license, residence permit, work permit, halal-related certifications, or any government / official certification or document not mentioned above.

Currency / Credits

Currency or credits, including, without limitation, digital currency or credits, and stored value cards.

Dangerous Goods

Hazardous, explosive, flammable, toxic, radioactive, and corrosive materials.

Living Things

Animals, wildlife products, human parts or remains, and plants.

Obscene or Adult Materials

Pornographic, cult publications.

Potentially Infringing Items

Items, including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may violate certain copyrights, trademarks, or other intellectual property rights of third parties.

Jewelry and Precious Stones

Precious or high-value stones i.e., diamonds, sapphires, rubies, and Jewellery made from chemical elements i.e. white /yellow gold, silver/sterling silver.

Batteries

Detachable lithium-ion batteries have a risk of explosion.

Frozen Items

Goods for which special equipment (i.e., temperature-controlled goods) is required.

Religious Materials & Artifacts

Religious books and sculptures, i.e., Al-Quran, Bible, etc., and artefacts and relics (objects that can have religious, cultural, or personal significance)

Non-Halal

Meat, alcohol, animal products, and dairy products that do not meet Isl


(d) Can I track the movement of the delivery partner that handles my Instant Delivery order in real time?

Yes, you can track your order in real-time when the rider collects your parcel from the seller.

Step 1: Go to the Me tab

Step 2: Click on To Receive

Step 3: Select your Instant Delivery Order 

Step 4: Click on Track Driver Location

Step 5: View Shipping Information

 

(e) What happens if my delivery fails?

If the delivery fails, the parcel will be returned to the seller, and you will receive a full refund.
 


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